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Returns & Refunds policy

Terms and Conditions / 服务条款

Last Updated: June 13, 2025 / 最后更新日期:2025年6月13日

Welcome to Swen Gifts Studio. By accessing or using our website, you agree to be bound by the following terms and conditions.

  1. Product Information

    All items are personalized products. Photos are for reference only. Actual items may vary slightly.

  1. Orders and Payment

    • Orders are confirmed upon full payment.

    • Payment methods include bank transfer, iPay88, Touch 'n Go, etc.

    • Once paid, orders cannot be canceled or modified.

  2. Shipping

    • Processing time: 5–14 working days after payment.

    • Delivery time depends on courier service.

    • We are not liable for delays or loss during shipping.

  3. Returns and Refunds

    • No returns/refunds for personalized items.

    • Damaged or incorrect items must be reported within 3 days of receipt.

  4. Intellectual Property

    All designs and content are property of Swen Gifts Studio or clients. No reproduction without permission.

  5. Disclaimer

    We are not responsible for any loss from use of this site or products.

  6. Governing Law

    These terms are governed by the laws of Malaysia.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

112-1, Jalan Burhanuddin Helmi, Taman Tun Dr Ismail, 60000 Kuala Lumpur Wilayah Persekutuan

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail daphnie.swenenterprise@gmail.com